Improving Dispute Resolution in Two-Sided Platforms: The Case of Review Blackmail II: Under Semi-Decentralized Dispute Resolution with Penalty b the Equilibrium Ransom Has a Two-Regime Closed FormResearch Paper
Motivation
Online marketplaces rely on consumer reviews, and a negative review lowers what future buyers believe about a product. Review blackmail exploits this: a consumer buys, posts a negative review, and offers to remove it for a ransom. Platforms counter with dispute-resolution mechanisms. Papanastasiou, Yang and Zhang (Management Science 69(10), 2023) compare two of them in a Bayesian game between a seller, one consumer and the market. Under the centralized mechanism the seller reports the review and the platform decides whether to remove it. Under the semi-decentralized mechanism the seller removes the review himself, and the platform checks afterwards. If it judges the removal wrongful, it reinstates the review and fines the seller a penalty .
This mission covers the semi-decentralized mechanism. Its main result, Proposition 5, gives the ransom a blackmailer can extract in equilibrium in closed form and says when blackmail pays at all. A platform needs that answer when it chooses the penalty. Mission I of this series treats the centralized mechanism.
Setting
A product has quality . The prior that is . A buyer of a high-quality product gets a positive experience with probability ; a low-quality product never gives one. With probability the consumer is malicious. A malicious consumer buys at price , posts a negative review and demands a ransom . Otherwise the consumer is regular. A regular consumer buys with probability (valuation uniform on ) and reviews truthfully: positive () or negative (). No purchase means no review, written ; a removed review is also seen as .
The market observes and forms the posterior by Bayes' rule. The seller then earns , where is nonnegative, convex and strictly increasing on .
Facing a ransom demand, the seller can settle (: pay , review removed), do nothing (), or use the mechanism (). Under the platform judges immediately with probability (timeliness). It recognises a malicious review with probability (accuracy). The review is therefore reinstated with probability , and the penalty is paid with probability . Write for the posterior after review when the market believes the seller's response is . The payoffs of the three responses are then
The market cannot see the interaction, so is an equilibrium at if no response pays more given the belief . The equilibrium ransom is the largest at which settling is an equilibrium and no equilibrium pays the seller more. The malicious consumer buys iff .
A seller could also use the mechanism against genuine negative reviews. Proposition 4 shows that this is deterred exactly when .
Formalization targets
Goal: Proposition 5 (p. 21)
Let and .
- If :
- If :
Milestones
- (5), p. 21: the closed form of , together with .
- §5.1, p. 21: the ordering .
- Proposition 4, p. 20: genuine negative reviews are kept iff .
- Proof of Proposition 5, Step 1, pp. 41–42: the conditions under which , and are equilibria, one milestone each.
Significance
Proposition 5 has two regimes. If the penalty is high, the mechanism plays no part in blackmail: the seller would never use it, and the ransom equals the one with no mechanism at all. Below the threshold, the ransom is the seller's expected loss from using the mechanism. A lower ransom then means less blackmail, and it pushes the price at which blackmail stops paying downward. The threshold rises with the accuracy and falls with the timeliness . The paper's later results on pricing and on the platform's penalty build on this characterization.
The result is proved in the paper (Appendix C, pp. 41–43). It has no machine-checked proof. Formalizing it pins down the equilibrium concept, including the selection among multiple equilibria. It also corrects a printed slip in the proof: the simplified condition for the mechanism to be an equilibrium drops a factor .
Difficulty
Each individual equilibrium condition is a rearrangement of payoff inequalities. The difficulty lies in selecting among equilibria. Several responses can be equilibria at the same ransom. Settling prevails only if no other equilibrium pays more, and the equilibria themselves depend on . So the set of ransoms at which settling prevails is not given by one inequality. Its greatest element must be found across three scenarios, comparing three thresholds that involve three different posteriors. Those comparisons require the posterior ordering , which comes from Bayes' rule and not from the payoff algebra. Reading the equilibrium condition for alone as the answer gives the wrong ransom in case 1.
Formalization scope
Everything lives in the namespace ReviewBlackmail.SemiDec, with one structure Model holding and the payoff fut (the paper's ; Real.pi is never used). The predicate Standing collects the standing assumptions: ; nonnegative, convex and strictly increasing on ; ; ; and the disclosed addition , which makes the purchase probability lie in . Per-statement additions, each disclosed in the item:
- on the goal and on Step 1 for and , which divide by ;
- on the strict ordering;
- on the second half of Proposition 4.
Posteriors are defined by Bayes' rule over an explicit likelihood table with two visibility probabilities: for malicious and for genuine negative reviews. Proposition 4 needs beliefs in which genuine reviews are removed. The payoffs of Proposition 5 keep genuine reviews (), the case the paper reduces to via Proposition 4. Ties in the selection rule go to settling.
The posteriors are never defined by their closed forms, and is never defined by (6) or (7). The goal is stated with IsGreatest on the set of ransoms at which settling prevails, not with sSup, so neither the closed forms nor junk values of a supremum can make the goal trivial.
A complete development needs only Mathlib's ConvexOn, StrictMonoOn and IsGreatest and real-field algebra. The algebra of Bayes posteriors with two-point priors may be reusable. Proofs of the milestones and the goal are welcome, in any order.
Selected references
- Y. Papanastasiou, S. A. Yang, A. H. Zhang, Improving Dispute Resolution in Two-Sided Platforms: The Case of Review Blackmail, Management Science 69(10):6021–6037, 2023. https://doi.org/10.1287/mnsc.2022.4655 (cited from the accepted manuscript, LBS Research Online eprint 1988, https://lbsresearch.london.edu/id/eprint/1988/).