Motivation
Many service providers can infer how long a customer's request will take when the customer shares personal information. A customer who withholds that information may instead enter a queue as an unidentified request. Hu, Momot, and Wang study the resulting conflict between an individual's choice to disclose and the waiting times experienced by the whole customer population in a single-server system. Their comparison asks whether giving customers control over disclosure improves total customer surplus relative to a rule requiring full disclosure. The answer depends on which jobs the provider gives priority, even though the provider keeps the same priority order among identified and unidentified requests. Hu, Momot, and Wang, §3–4
The manuscript distinguishes shortest-processing-time priority (SPT), where the identified high-priority type has a shorter mean service time, from longest-processing-time priority (LPT), where it has a longer one. This distinction makes privacy control a queueing question as well as an information-choice question: withholding changes a request's priority class, so it changes waiting times for other customers. Theorem 1 gives the direction of the population-level comparison in both regimes. Hu, Momot, and Wang, Theorem 1, p. 15
Setting
Requests reach one server according to a Poisson process of rate λ. A request has type H with probability α and exponential mean service time 1/μ, or type L with probability 1−α and mean 1/(σμ). The rate parameter σ is positive and differs from one. The average service rate of the combined population is μˉ=σμ/(1+α(σ−1)), and stability requires λ<μˉ. The manuscript also assumes a service reward R at least c/μˉ, where c is the cost per unit of time spent in the system. These are the parameters of the two-type service model. Hu, Momot, and Wang, §3.2, p. 8
Each customer chooses whether to disclose before observing the request type. If the fraction that discloses is γ∈[0,1], disclosed type-H requests arrive at rate αγλ, disclosed type-L requests at rate (1−α)γλ, and undisclosed requests at rate (1−γ)λ. The latter form a type-N class with a mixture of the two service-time distributions. The server uses preemptive priority in the fixed order H>N>L. For each class, WH, WN, and WL denote its mean time in the system, including service. The values are determined by the three-class formulas in Online Appendix A.1. Hu, Momot, and Wang, §3.3–3.4 and Online Appendix A.1
An infinitesimal customer compares the utility of disclosure, Ud(γ,λ)=R−c(αWH+(1−α)WL), with that of withholding, Uw(γ,λ)=R−cWN. The total customer surplus at population strategy γ is
CS(γ)=λ(γUd(γ,λ)+(1−γ)Uw(γ,λ)).
An equilibrium disclosure probability γ∗ is an endpoint supported by the appropriate strict utility comparison, or an interior point where the two utilities agree and their difference decreases nearby. The manuscript chooses the Pareto-dominant equilibrium when several exist. Hu, Momot, and Wang, Eq. (1), p. 10; equilibrium definition, p. 12; Eq. (9), Online Appendix p. 3
Formalization targets
Theorem 1: customer control versus full disclosure
Let CScontrol=CS(γ∗) and CSdiscl=CS(1)=λUd(1,λ). The target is
σ<1⟹CScontrol≤CSdiscl,σ>1⟹CScontrol≥CSdiscl.
When γ∗<1 and α>0, the corresponding inequality is strict. The first regime is SPT and the second is LPT: under the fixed ranking H>N>L, type H has the shorter mean service time exactly when σ<1. The comparison holds for any equilibrium satisfying the paper's equilibrium conditions, including its Pareto-dominant selection. Hu, Momot, and Wang, Theorem 1, p. 15
Supporting results
The mission includes Lemma 1's closed forms for Ud and Uw, the closed form of CS and the auxiliary function Γ in the proof of Lemma 4, its derivative and denominator-sign statements, and Lemma 4's monotonicity of CS on [0,1]. Those statements connect the queueing model to the social comparison without replacing the final claim by a special case. Hu, Momot, and Wang, Lemma 1, p. 12; Lemma 4, Online Appendix p. 3; proof of Lemma 4, Online Supplement p. 2
Significance
Theorem 1 identifies a precise direction for the welfare effect of control over request-type information in this model. Under SPT priority, giving customers control cannot raise total customer surplus above full disclosure; under LPT it cannot lower surplus below full disclosure. The result therefore ties the social effect of the same disclosure option to a service discipline and to the mix of request types. Its strict clauses identify when withholding produces a genuine difference rather than equality. Hu, Momot, and Wang, Theorem 1 and discussion, p. 15
The paper establishes the theorem and the supporting identities mathematically. Here the remaining task is to prove the Lean statements from the definitions of the queue's class parameters and mean times. The formal development can leave reusable algebraic interfaces for finite-class preemptive-priority queues and for checking stability and denominator conditions in rational queueing formulas. These definitions and statements currently compile as a local draft; they are not yet machine-checked proofs of the paper's results.
Difficulty
An individual disclosure choice moves a request between the middle priority class and one of the two extreme classes. The direct utility comparison does not by itself determine the direction of total surplus: each choice also changes the class workloads and the waiting times faced by other customers. Thus the endpoint comparison cannot be read off from the sign of Ud−Uw at a single γ. The analysis must account for the full γ dependence of WH, WN, and WL, including the hyperexponential residual time of undisclosed requests. The algebra has several denominators whose sign matters, and a formula in the source proof has a boundary exception at γ=1. Hu, Momot, and Wang, Online Appendix A.1 and Online Supplement A.2
Formalization scope
Lean represents rates, costs, rewards, waits, disclosure probabilities, utilities, and surplus as real numbers. A generic three-class preemptive-priority interface stores mean service times, mean residual times, and workloads. The paper-specific model supplies the H, N, and L table from Online Appendix A.1, including the undisclosed class's hyperexponential residual time. It treats the resulting mean waiting times as formulas; it does not construct a stochastic queueing process. Lemma 1 then asserts genuine algebraic identities from those formulas, rather than following immediately from the definitions. Hu, Momot, and Wang, Online Appendix A.1
The standing assumptions retain σ>0, σ=1, 0≤α≤1, λ<μˉ, and R≥c/μˉ from §3.2. They state μ>0, λ>0, and c>0 explicitly because these are rates and a marginal cost, and because zero values would erase the strict comparisons. The theorem items restrict γ to [0,1] whenever using the waiting-time formulas. The auxiliary closed-form, derivative, and bracket items exclude α(1+σ)=1, where the source's displayed second fraction is undefined as a real quotient. Lemma 4 and the goal include that parameter value. The derivative of Γ is strictly negative on [0,1) and equals zero at 1; its strict decrease across the whole interval is stated separately. Hu, Momot, and Wang, §3.2 and Online Supplement A.2
Strict monotonicity of surplus requires 0<α<1, since a population with only one service type has no type-mix effect. The goal's strict clause requires α>0; at α=0, a withholding equilibrium can have exactly the same surplus as full disclosure. The goal still quantifies over an equilibrium, rather than an arbitrary point of [0,1]. Contributions toward the queueing identities, rational-function sign conditions, monotonicity, and final comparison all serve this scope.
Selected references
- Hu, M., Momot, R., and Wang, J., Privacy Management in Service Systems, submitted manuscript, draft of 12 February 2022; published in Manufacturing & Service Operations Management 24(5), 2022. SSRN 3628751.