Motivation
Public and nonprofit services such as food banks, shelters, free clinics and legal aid often run with too little capacity and serve two kinds of users: people with no alternative, and people who have a reasonable outside option. When the queue is long, a user who has an alternative but joins anyway imposes waiting costs on everyone behind them, including the users who cannot go elsewhere. Pricing is usually ruled out in such settings, which leaves the provider one lever: what it tells arriving users about congestion.
Anunrojwong, Iyer and Manshadi (arXiv:2005.07253v3; Management Science, 2023) study this lever as a Bayesian persuasion problem in a queue, building on the revenue-maximization model of Lingenbrink and Iyer (Operations Research 67(5):1397–1416, 2019). The natural benchmark is full information: announce the queue length and let users decide. This mission formalizes the paper's answer to when full information can be improved for both user types at once, and by how much.
Setting
A single server serves users first come, first served, with exponential service times of rate 1. High-need users (type H) arrive as a Poisson stream of rate λH≥0 and always join. Low-need users (type L) arrive at rate λL>0 and either join or take an outside option worth 0. Write λ=λL+λH≤1. A type-i user who joins with n users already present receives utility ui(n). The standing assumptions are ui(0)>0, ui(k)<0 for some k, each ui strictly decreasing, and the increments uL(n)−uL(n+1) non-increasing (Assumption 1).
By a revelation-principle argument (Lemma 1 of the paper, from Lingenbrink and Iyer), a recommendation mechanism that users obey is described by the queue's stationary distribution π=(πn)n≥0. An admission policy is a distribution with λHπn≤πn+1≤λπn for all n; their set is ΠAP. A signaling mechanism is an admission policy that also satisfies the obedience constraints
J(π)=n≥0∑(πn+1−λHπn)uL(n)≥0,L(π)=n≥0∑(λπn−πn+1)uL(n)≤0,
called (JOIN) and (LEAVE); their set is ΠSM. The welfare of the two types is WL(π)=J(π) and WH(π)=λH∑nπnuH(n). A policy π^ Pareto-dominates π if it is at least as good for both types and strictly better for one; π is Pareto-efficient within a class if no member of the class dominates it.
A threshold policy πx, x=m+a≥0, admits L users when fewer than m users are present, admits them with probability a at m, and turns them away above m. Write WL(x), WH(x) and L(x) for its welfare and (LEAVE) value. The full-information threshold mfi is the smallest k with uL(k)<0, and the full-information mechanism is fi=πmfi.
Formalization targets
Goal: Proposition 3(1)–(2)
For λH∈(0,1), with uL,uH fixed, there is a threshold ΛˉL(λH)∈(0,1−λH] such that some signaling mechanism Pareto-dominates fi if and only if λL≥ΛˉL(λH), and
ΛˉL(λH) ≥ (1−λH)uL(0)−∑k=1mfi−1λHk(uL(k−1)−uL(k))uL(mfi−1) > 0.
If moreover λ<1, uL(mfi−1)≤WL(fi), uH(mfi)≤WH(fi), L(mfi−1)≤0 and WH(fi)>0, then a signaling mechanism sm exists with
WL(sm)≥βL,smWL(fi),WH(sm)≥βH,smWH(fi),
where βL,sm=1+1−λH−λLλmfi−1λH(1−λ)λLλmfi−1>1 and βH,sm=1+1−λH−λLλmfi−1(1−λH)(1−λ)λLλmfi−1>1.
Milestones
- Lemma 3: the geometric sandwich λHk−qπq≤πk≤λk−qπq on ΠAP.
- Theorems 1 and 2: Pareto-efficient signaling mechanisms and admission policies have a threshold structure with threshold at most mfi.
- Lemma 2: maximizers of θWL+(1−θ)WH exist.
- Theorem 3: when (LEAVE) is slack, efficiency within ΠSM and within ΠAP coincide.
- Lemma 5(1)–(2): WH(x) is strictly decreasing, and WL(x) is unimodal and monotone between consecutive integers.
- fi∈ΠSM with L(fi)<0.
- Theorem 4: exactly one of "fi is Pareto-efficient among admission policies" and "a signaling mechanism dominates fi" holds, the first if and only if WL(mfi)>WL(mfi−1).
- From the proof of Proposition 3: the equivalence of that condition with f(λL,λH)<0, an identity for WL(m−1) and an inequality for WH(m−1), for 1≤m≤mfi.
Significance
The proposition gives a clean regime split. Full information is already Pareto-efficient when low-need demand is light. Once λL crosses an explicit level, revealing everything leaves welfare on the table for both types, so a provider who cares about either group has a reason to hide some queue information. The lower bound on ΛˉL is explicit in the primitives, and the factors βL,sm,βH,sm give a guaranteed improvement, not only an existence statement. Theorem 4, the milestone behind part 1, reduces the comparison to two adjacent thresholds.
The paper proves these results on paper. To our knowledge none of them has a machine-checked proof. A formal development checks the "little algebra" steps that the paper compresses (the equivalence with f<0, the welfare identities of p. 41–42). It also produces a reusable layer for persuasion in birth–death queues: obedient mechanisms as distributions, threshold policies, and Pareto efficiency within a class. The companion missions of this series (threshold structure, the homogeneous case, first-best) are stated over the same layer.
Difficulty
The threshold ΛˉL comes from analysing the sign of f(⋅,λH) on (0,1−λH]. Translating "fi is not dominated" into that sign condition is where the work lies. The obvious attempt, comparing fi only with nearby threshold policies, settles one direction: if WL(mfi−1)≥WL(mfi), the threshold mfi−1 dominates. The converse needs every competitor in ΠAP, not just threshold policies. That requires the structure theorem for efficient admission policies, the existence of maximizers, and unimodality of WL, followed by a transfer from ΠAP to ΠSM that only works because (LEAVE) is slack at fi. The welfare series are infinite, and the threshold family is parametrised by a real x whose fractional part enters nonlinearly, so the comparisons are not finite-dimensional linear algebra.
Formalization scope
Everything is stated over a structure Model with real fields λL,λH and utilities uL,uH:N→R, with a predicate Standing holding the standing assumptions (limkui(k)<0 is encoded as ∃k, ui(k)<0). Queue lengths are natural numbers, and the two types are separate fields. Membership in ΠAP includes summability of πnuL(n) and πnuH(n): the paper treats all welfare as finite, and an unrestricted tsum would assign 0 to divergent welfare. WL is the right-hand form of (2), with no division by λLπn. A finite threshold requires π∈ΠAP, πm>0 and a joining fraction in [0,1], as in Definition 2. Threshold policies are defined from their unnormalised weights, fi is πmfi as a distribution, and Pareto efficiency is Definition 1 within an explicit class. "Exactly one" is exclusive or.
Added hypotheses, each disclosed in the item that carries it:
- Convergence of ∑nλHnuH(n). This is the finite-welfare convention, equivalent to ΠAP=∅ when λH>0.
- Lemma 2's hypothesis (λ<1, or uL,uH→−∞) wherever existence of maximizers is used.
- uL(mfi−1)=0 in Proposition 3. Without it the claimed ΛˉL>0 is false.
- λH>0 in Lemma 5(1) and Theorem 4, as required by §4.2's heterogeneous setting. For λH=0, WH≡0, and Theorem 4's strict adjacent-threshold comparison can fail at a tie.
The page's range λL∈[ΛˉL,1) is intersected with λ≤1. In part 2, "sm" is read existentially.
Ruled out as trivializing: choosing ΛˉL after λL (the goal quantifies it once, with λH,uL,uH fixed); defining fi through its welfare; replacing Pareto efficiency by maximization of a weighted welfare; replacing exclusive or by inclusive or; and any constant that differs from the page's βL,sm, βH,sm or lower bound symbol for symbol.
A complete development needs geometric and arithmetico-geometric series, rearrangement of infinite sums over N, and convexity arguments in the space of summable sequences. Proofs of any milestone are welcome, as are lemmas about threshold policies that the other missions of the series can reuse.
Selected references
- J. Anunrojwong, K. Iyer, V. Manshadi, Information Design for Congested Social Services: Optimal Need-Based Persuasion, Management Science, 2023; read as arXiv:2005.07253v3 (2022). https://arxiv.org/abs/2005.07253
- D. Lingenbrink, K. Iyer, Optimal Signaling Mechanisms in Unobservable Queues, Operations Research 67(5):1397–1416, 2019.
- E. Kamenica, M. Gentzkow, Bayesian Persuasion, American Economic Review 101(6), 2011. https://doi.org/10.1257/aer.101.6.2590
- D. Gross, J. F. Shortle, J. M. Thompson, C. M. Harris, Fundamentals of Queueing Theory, 5th ed., Wiley, 2018.