Improving Dispute Resolution in Two-Sided Platforms: The Case of Review Blackmail I: Under Centralized Dispute Resolution the Equilibrium Ransom Is Not Monotonically Decreasing in Efficiency γδResearch Paper
Review blackmail on online platforms
Online marketplaces depend on consumer reviews, and a single negative review can move a seller's future sales. Review blackmail exploits this: a consumer buys a product, posts a negative review, and offers to remove it in exchange for a payment. Platforms such as Amazon, eBay, Taobao and TripAdvisor respond with dispute resolution mechanisms that let sellers contest reviews. Papanastasiou, Yang and Zhang (Management Science 69(10), 2023) build a game-theoretic model of the seller, the blackmailer and the market's belief about product quality, and ask how the design of such a mechanism changes the blackmailer's leverage. Their first finding concerns a centralized mechanism, where the seller reports the review and the platform judges it: making the platform faster or more accurate does not always lower the ransom the blackmailer can extract. This mission formalizes that result together with the equilibrium analysis it rests on.
The model
A monopolist sells a product of unobservable quality ; the market's prior that quality is high is . A buyer of a high-quality product has gross utility with probability and otherwise, with standard uniform; a low-quality product always gives . One consumer arrives.
- With probability he is malicious: he buys, posts a negative review , and demands a ransom for removing it.
- Otherwise he is regular: at price he buys iff , which happens with probability , and posts a truthful review, positive () or negative (). No purchase means no review, written .
The market sees the review , updates its belief to a posterior by Bayes' rule, and the seller then earns a continuation payoff , with nonnegative, convex and strictly increasing on .
Facing a ransom demand the seller can settle (: pay , the review disappears), do nothing (: the review stays), or report () the review to the platform's centralized mechanism at a hassle cost . The platform investigates immediately with probability (timeliness) and identifies a malicious review correctly with probability (accuracy); the review is removed with probability , the mechanism efficiency.
The market cannot observe the seller's interaction with the blackmailer. It holds a belief about the seller's response, and this belief determines the posteriors: under belief a malicious review stays visible with probability , or , and is the Bayes posterior computed from the resulting review likelihoods. When the market believes and the seller plays , his payoff is (), (), or (). A response is an equilibrium if it is a best response to the belief ; among several equilibria, the seller-preferred one prevails. The malicious consumer buys iff some ransom is accepted in the prevailing equilibrium, and the equilibrium ransom is the greatest ransom at which settling prevails.
Formalization targets
Goal: Corollary 1 (p. 14)
If and , there are efficiencies at both of which the malicious consumer purchases, with
The equilibrium ransom is not monotonically decreasing in the efficiency .
Milestones
- Lemma 2 (p. 11): , , , and closed forms of , , .
- Ordering (§4.1, p. 11): for .
- Proposition 1(1)–(3) (p. 13): the exact conditions under which , and are equilibria, e.g.
- Proposition 2(1)–(2) (p. 13): the equilibrium ransom
and the malicious consumer purchases iff .
Significance
Corollary 1 is the paper's headline message about centralized dispute resolution: improving the mechanism's timeliness or accuracy can raise the ransom. Below an efficiency threshold the mechanism is never used and the ransom equals the seller's loss from a visible negative review; just above it, the market expects the seller to report blackmail, which softens how it reads a negative review, and the blackmailer can ask for more. This is the motivation for the paper's second design, semi-decentralized dispute resolution, analysed in a companion mission. Proposition 2 is the complete characterization of the blackmailer's equilibrium behaviour under the centralized mechanism and is used again in the paper's pricing analysis (§4.4).
The results are proved in the paper (Appendix C). No machine-checked version exists. This mission produces Lean statements of the model, of the Bayes posteriors, of the equilibrium conditions, of the seller-preferred selection and of the ransom characterization, all derived from the primitive game rather than from the paper's closed forms.
Difficulty
Each step is elementary, but the chain is long and sign-sensitive. The equilibrium conditions require handling a belief-dependent payoff (the posterior depends on what the market believes, not on what the seller does), so a deviation changes the action without changing the posteriors. The ransom characterization needs a three-way comparison of equilibria and the tie-breaking in favour of settling at the boundary, where two equilibria give the same payoff. The corollary needs the jump at the threshold efficiency to be strictly positive and to survive a small increase of the efficiency: the posterior moves with the efficiency, so a continuity argument for composed with the posterior is required, and is only assumed convex and strictly increasing on . The natural first idea, comparing the two closed forms of Proposition 2 at a single point, does not suffice, since at the threshold itself the two regimes coincide in value.
Formalization scope
- Representation. One structure
Modelwith fields and ; inductive types for quality, reviews (,Zfor , ) and responses. The posteriorpost m Ris Bayes' rule over the likelihood table with visibility probability of a malicious review; ispost (keep (γ*δ) i) R. - Standing assumptions (
Standing): ; , convex and strictly increasing on ; ; and . The last is implicit in the paper: it makes the purchase probability that of a standard uniform valuation and keeps the event of positive probability. Every theorem also assumes . - Added hypotheses. in the ordering (strictness) and in Proposition 1 (the page divides by and ). in Corollary 1: at the corollary is false. Corollary 1's hypothesis, printed with a varying , is assumed at the threshold efficiency and required at both exhibited efficiencies.
- Conventions. "Settling prevails" means settling is an equilibrium and no equilibrium pays the seller strictly more (ties go to settling, as in the paper's proof). is stated with
IsGreatestof the set of ransoms at which settling prevails; purchase means some such ransom exceeds . "Not monotonically decreasing" means not nonincreasing. - Ruled out. Defining the posteriors by Lemma 2's closed forms, or by Proposition 2's formulas, would make the milestones definitional; both are defined from the game instead.
- Infrastructure. Only Mathlib (
ConvexOn,StrictMonoOn,IsGreatest). Proofs of the milestones in order, and reusable lemmas on the monotonicity of the posterior in the visibility probability, are welcome.
Selected references
- Y. Papanastasiou, S. A. Yang, A. H. Zhang, Improving Dispute Resolution in Two-Sided Platforms: The Case of Review Blackmail, Management Science 69(10):6021–6037, 2023. https://doi.org/10.1287/mnsc.2022.4655 (accepted manuscript: LBS Research Online, eprint 1988, https://lbsresearch.london.edu/id/eprint/1988/)